Sales Support:

• Q: How long will it take to get your supporting response?

  A: Usually we'll reply within 24 hours except for weekends or holidays to comply with our ONE-BUSSINESS-DAY commitment. However, much faster response could be expected.

• Q: How can I get the free trial version of the software?

  A: Download the software you prefer and click the downloaded file to install. Please login with Administrator's privilege to perform the installation. Then you get your trial version ready to go.

• Q: How to purchase your product and how long will I receive the license code after I complete the purchase?

  A: Find the product you need on our purchase page. Click Buy Now and finish your order in highly secured regnow.com order server - Normally you will receive the license code by Email immediately after your successful purchase. However, delay may occur sometimes
  Note: Please provide valid Email address when you fill the order form. Please save registration information of the software you received to a safe place for further reference.

• Q: Why I didn’t receive the license code even several hours after my purchase?

  A: There are several possible reasons:
  1. Your email anti-spam setting is too restrict. The letter with license code is deleted and moved to Trash directly. Please look for the letter there.
  2. Your email service provider rejects emails from unknown senders. Please consult with your email service provider.
  3. Your email address is invalide.
  If you still cannot get the license code, please send us email to solve it.

• Q: If I want a CD-ROM of the software, what should I do?

  A: You need just choose the cdrom delivery option in the order page. You need to pay an extra fee $9.95 for each CD-ROM. If you live in the United States, you are supposed to receive the CD within a week, else it may take upto one month.

• Q: How to register my software?

  A: After you purchase the software successfully, you will receive registration information via Email within one business day. Download the software you bought from our site and run it. Then it will ask for the registration codes. Please just copy&paste the order email, registration code to the corresponding boxes.